Information and communication technology (ICT) stands poised as a transformative force with profound implications for human well-being. From revolutionizing healthcare delivery to reshaping education and enhancing social connectivity, ICT holds the promise of creating a future where individuals worldwide can lead healthier, more empowered lives.
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Effective IT service management (ITSM) is crucial for organizations to ensure that their IT services are delivered efficiently and align with business objectives. ITSM encompasses a range of processes and practices designed to manage and support IT services throughout their lifecycle, from planning and delivery to maintenance and improvement.
In today's digitally interconnected society, the concept of privacy has taken on a new and complex dimension. As individuals, businesses, and governments increasingly rely on digital platforms to store, share, and manage information, the safeguarding of personal data has emerged as a critical concern. Data privacy, once a relatively straightforward issue of securing physical documents and private conversations, now involves intricate layers of cyber security, regulatory compliance, and ethical considerations.